Legal
Refund Policy
1. Our commitment
We want you to be confident when subscribing to Autosales Agent. If the Service is not a fit, we offer a straightforward refund policy—no lengthy questionnaires and no hassle.
2. 14-day money-back guarantee
If you are not satisfied with a paid subscription, contact us within 14 days of your initial charge (or first charge after upgrading to a new paid plan) and we will issue a full refund.
No questions asked. You do not need to provide a detailed justification. A brief note such as "please refund" is enough.
3. How to request a refund
Email hello@autosaleshq.com from the address associated with your account and include:
- Your account email
- Approximate charge date (optional but helpful)
We aim to confirm refund requests within two business days. Refunds are returned to the original payment method in the currency charged (including INR for Indian customers). Your bank or card issuer may take additional time to post the credit, per RBI and network rules where applicable.
4. What is covered
- First-time paid subscriptions and first charge after upgrading to a higher tier.
- Annual plans refunded within the 14-day window (full refund of that charge).
5. What is not covered
- Refund requests made more than 14 days after the eligible charge, except where required by law.
- Repeated refund abuse (e.g., multiple sign-ups to exploit the guarantee).
- Charges disputed directly with your bank while we are actively processing your refund request—please contact us first so we can resolve quickly.
- Third-party fees outside our control (e.g., currency conversion or bank charges).
- GST or other taxes already remitted to authorities, except where a full refund of the taxable amount is required by Indian law.
6. Cancellations vs. refunds
Canceling stops future renewals; it does not automatically refund past charges. To receive a refund within the guarantee window, send a refund request as described above. After the window, your subscription remains active until the end of the current billing period unless otherwise stated at checkout.
7. Free trials
If you cancel before a free trial converts to a paid plan, you will not be charged. If you were charged after a trial, the 14-day guarantee applies from that first charge.
8. Chargebacks
We prefer to resolve issues directly. If you file a chargeback without contacting us, we may suspend the account while the dispute is investigated.
9. Changes
We may update this Refund Policy from time to time. The effective date at the top of this page applies to your purchase.
10. Contact
Refund requests and billing questions: hello@autosaleshq.com.